- BSBWRK403A - Communicate with workers
BSBWRK403A
Communicate with workers
Application
This unit applies to individuals who have knowledge of unionism and industrial relations, and a commitment to advancing social justice principles. They provide leadership and guidance to workers and union members. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Build relationship with workers | 1.1. Use effective communication techniques to initiate contact with workers 1.2. Ascertain information about workers and the workplace 1.3. Encourage workers to communicate between themselves 1.4. Identify barriers to union membership and activism 1.5. Undertake analyses of issues |
2. Motivate workers | 2.1. Make responses to workers' objections 2.2. Explain the benefits of acting collectively 2.3. Use motivational techniques |
3. Make presentations | 3.1. Plan venue and equipment for the presentation 3.2. Publicise presentation to target groups of workers 3.3. Present relevant information clearly, accurately and appropriately to the needs of the workers 3.4. Utilise appropriate visual aids to enhance the presentation 3.5. Handle workers' questions and comments appropriately during the presentation |
Required Skills
|
Required skills |
work within organising frameworks culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities group presentation skills interpersonal skills to listen effectively and to ask questions. |
Required knowledge |
awards and agreements contemporary issues for workers occupational health and safety union campaigns union enrolment procedures and costs union rules, policies, practices and protocols union services. |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: demonstration of a range of techniques that have led to increases in union membership or collective action which advances the members' causes knowledge of union rules, policies, practices and protocols. |
Context of and specific resources for assessment | Assessment must ensure: access to equipment for making presentations examples of one-to-one and group communication with workers support from union officials. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios demonstration of techniques direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of demonstrated techniques in communicating with workers and making presentations observation of presentations oral or written questioning to assess knowledge of awards and agreements review of information ascertainedabout workers and the workplace evaluation of explanations of the benefits of acting collectively review of how presentations were publicised to target groups of workers. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other workplace relations units. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Effective communication techniques may include: | active listening building rapport establishing own role and purpose of visit in a way that interests the worker initiating contact |
Information may include: | attitudes to the union job roles and responsibilities number of workers past work experience period of employment/average length of employment |
Barriers may include: | acceptance of status quo cost current attitudes to unions disempowerment fear lack of critical awareness lack of understanding of unions past experiences time |
Analyses of issues may include: | how it affects other workers whether it is a real issue whether it is deeply or widely felt whether it will motivate the worker whether it is winnable |
Responses may include: | answering the objections equalising the barriers or objections exploring the barriers or objections recognising and acknowledging that the objection is real for that person |
Motivational techniques may include: | assisting workers to reflect on their issues coaching and mentoring exploring options for change questioning workers about how they feel responding empathically |
Visual aids may include: | computer-based presentations flip charts and whiteboards handouts overhead transparencies posters videos |
Sectors
Unit sector |
Competency Field
Workforce Development - Workplace Relations |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.